Return & Refund Policy – SN SMART MART

At SN SMART MART, we follow a transparent, product-specific, and fair return & refund policy.
Customers are advised to read the product details carefully before placing an order.

1. Return Eligibility

✔️ Return requests can be raised within 5 days of delivery
✔️ Return eligibility depends on the Return / Non-Returnable label mentioned on the product page
✔️ Product must be unused, unopened, and in original condition
✔️ Original invoice / order ID is mandatory
✔️ Product must be returned with original packaging and accessories

2. Non-Returnable Products

The following products are NOT eligible for return if marked as Non-Returnable on the product page:

❌ Toys
Toys are non-returnable due to hygiene, safety, and damage sensitivity.
❌ Cosmetics, personal care & hygiene products
❌ Products that have been opened, used, or tampered with
❌ Products returned without original packaging or accessories
❌ Expired or tampered products

🔔 If a product page clearly mentions “Non-Returnable”, it will not be accepted for return under normal circumstances.

3. Exception: Wrong / Damaged / Dead Products

Even if a product is marked Non-Returnable, return may be accepted only in the following cases:

✔️ Wrong product delivered
✔️ Product is Dead on Arrival (DOA)
✔️ Product is physically damaged during delivery

Mandatory Conditions

📹 Customer must provide a clear unboxing video
🕒 Return request must be raised on the same day of delivery
📦 Product must be returned with original packaging and accessories

Requests raised after the same day or without video proof may not be accepted.

4. Electronics & Digital Gadgets

Electronics and digital gadgets are generally non-returnable
Return is accepted only in case of:
- Dead on Arrival (DOA)
- Wrong item delivered
- Transit damage (with unboxing video)

Warranty details (if applicable) are clearly mentioned on the respective product page.

5. Return vs Warranty

Return policy and warranty are different
Brand warranty (if applicable) is provided by the manufacturer
Seller warranty (if mentioned) is handled by SN SMART MART
Warranty does not automatically imply product return

6. How to Request a Return

Login to My Account → Orders
Select the eligible order
Click Request Return
Choose the reason and submit the request

Return option is visible only for eligible products and within the applicable time window.

7. Refund Process

Refunds are processed after inspection and approval
Refunds are issued to the original payment method
Refund processing time: 5–7 working days after approval

8. Return Shipping Responsibility

✔️ Wrong / damaged / defective product → SN SMART MART bears the return shipping cost
❌ Other cases → Customer bears return shipping cost

9. Product-Level Disclosure (Important)

🔔 Return eligibility, non-returnable status, and warranty details are clearly mentioned on individual product pages.

Placing an order means the customer agrees to the product-specific return terms.

10. Final Authority

SN SMART MART reserves the right to approve or reject any return or refund request after inspection and verification.

Contact Information

For any return or refund related queries, contact us at:
📧 support.snsm@snsmartmart.com