Effective Date: September 27, 2026
Welcome to SN SMART MART. Your privacy is important to us. This Privacy Policy explains how we collect, use, protect, and handle your personal information when you visit or make a purchase from our website or use our mobile application.
1. Information We Collect
We may collect the following types of information when you interact with our platform:
Personal Information
Name
Email Address
Phone Number
Shipping and Billing Address
Order History and Transaction Details
Technical Information
IP Address
Device Type, Operating System, and Browser Information
Website and App Usage Activity
Cookies and Local Storage Data
2. How We Use Your Information
We use the collected information for the following purposes:
Processing and fulfilling your orders.
Delivering products through our logistics partners.
Providing customer support and managing user accounts.
Sending order status, shipping updates, and service notifications.
Preventing fraudulent transactions and maintaining system security.
Complying with applicable legal, accounting, and tax obligations.
3. Cookies and Tracking
SN SMART MART uses cookies and similar technologies to enhance user experience, remember user preferences, analyze traffic, and improve performance. You can choose to disable cookies through your browser settings; however, certain features of the website or app may not function properly.
4. Payment Security
We do not store complete payment card details, UPI PINs, or banking credentials on our servers. All online transactions are processed through secure, PCI-DSS compliant third-party payment gateways (such as Razorpay / UPI platforms) using standard SSL encryption.
5. Information Sharing with Third Parties
We do not sell, trade, or rent your personal information to third parties for marketing purposes. However, we share limited necessary data with trusted service providers, including:
Logistics & Courier Partners: Logistics providers (e.g., Delhivery and local delivery services) to deliver your purchased goods.
Payment Processors: Payment gateways to handle secure online transactions.
Legal Requirements: Government or tax authorities when required under legal processes, GST compliance, or audit regulations.
6. Data Security
We implement strict technical and administrative security measures to safeguard your personal data against unauthorized access, loss, or disclosure. While we use industry-standard security protocols, no method of electronic transmission over the internet is 100% secure.
7. Third-Party Links
Our website or mobile application may contain links to external third-party sites. We are not responsible for the privacy practices, policies, or content of those websites. We encourage you to review their privacy policies separately.
8. Your Rights & Data Deletion Policy
You have the following rights regarding your personal information:
Access & Correction: You can access or update your account information at any time through your account settings.
Account Deletion: You have the right to request the deletion of your account and personal data at any time. You can submit a deletion request by emailing us at support.snsm@snsmartmart.com.
Accounting and Legal Retention Notice (Data Anonymization):
Upon receiving an account deletion request, your personal login credentials, profile details, saved addresses, and active user account will be permanently deactivated and removed from our active database.
However, in accordance with applicable tax, accounting, and statutory regulations (including GST and Income Tax laws), all financial transaction records, invoices, and sales history will be anonymized and retained strictly for legal accounting, tax filings, and auditing purposes. Your order records will remain in our cashbooks/accounting logs without being linked to your personal profile or identity.
9. Children’s Privacy
SN SMART MART does not knowingly collect personal information from children under the age of 13. If we become aware that personal data of a minor has been collected without verified parental consent, we will take steps to remove the data promptly.
10. Policy Updates
We reserve the right to update or modify this Privacy Policy as needed to comply with legal changes or platform updates. Any changes will be published on this page with an updated effective date.
11. Contact Us & Grievance Details
If you have any questions, concerns, or data deletion requests regarding this Privacy Policy, please contact us at:
SN SMART MART
Near Shiv Vatika Mukti Dham Marg, Kyutra Banda,
Banda – 210001, Uttar Pradesh, India
Email: support.snsm@snsmartmart.com
WhatsApp: +918953091344
Website: www.snsmartmart.com