Effective Date: June 14, 2026
At SN SMART MART, customer satisfaction is important to us. Please read our Return & Refund Policy carefully before placing an order.
1. Return Eligibility
Products marked as Returnable on the product page may be returned within 5 days of delivery.
To be eligible for a return:
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The product must be unused and in its original condition.
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The product must be returned with original packaging, accessories, manuals, and invoices (if applicable).
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Return requests must be submitted within 5 days from the date of delivery.
2. Non-Returnable Products
Certain products may be marked as Non-Returnable due to hygiene, safety, consumable, or other business considerations.
These products cannot be returned for reasons such as:
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Change of mind
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No longer needed
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Personal preference
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Incorrect purchase made by the customer
3. Damaged, Defective, or Wrong Product Received
For both returnable and non-returnable products, customers may request a return and refund if:
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The product is damaged upon delivery.
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The product is defective or not functioning properly.
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A wrong product has been delivered.
In such cases, customers must:
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Report the issue on the same day of delivery.
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Contact us through Email or WhatsApp.
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Provide clear photos or videos as proof of the issue.
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Include order details and a description of the problem.
Failure to report the issue on the same day may result in the request being declined.
4. Inspection and Approval
All return and refund requests are subject to verification by SN SMART MART.
We reserve the right to approve or reject any request after reviewing the submitted information and supporting evidence.
5. Refund Process
Once a return request is approved and the product is received and inspected:
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Refunds for prepaid orders will be processed to the original payment method.
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Refund processing time may vary depending on banks and payment providers.
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Shipping charges, if any, may not be refundable unless the return is due to our error.
6. Contact Us
For return and refund requests, please contact:
SN SMART MART
Banda, Uttar Pradesh, India
Email: support@snsmartmart.com
WhatsApp: +918953091344
Website: www.snsmartmart.com
SN SMART MART reserves the right to update or modify this policy at any time without prior notice.