Shipping Policy — SN SMART MART

Last Updated: August 2026

Welcome to SN SMART MART, operating from Banda, Uttar Pradesh, India.

We aim to provide reliable and transparent shipping services for orders placed through our website. Shipping availability, delivery time, charges, and Cash on Delivery (COD) eligibility may vary depending on the delivery location, order weight, product, and payment method.

1. Shipping Coverage

We currently provide delivery services across India, subject to serviceability of the customer’s PIN code.
Orders are shipped through suitable delivery partners such as Delhivery, DTDC, India Post, or other available courier/logistics partners.
Delivery availability may vary by PIN code and courier serviceability.
Cash on Delivery (COD) availability may also depend on the customer’s PIN code and the products included in the cart.
Some products may be marked as COD unavailable. If a cart contains one or more products for which COD is not available, the order cannot be placed using Cash on Delivery and the customer will need to select an online payment method.

2. Order Processing Time

Orders are generally processed within 1–2 business days after successful order placement/payment confirmation.
Orders placed on Sundays or public holidays may be processed on the next working day.
Processing time may vary in exceptional circumstances, during high-demand periods, or due to operational issues.

3. Estimated Delivery Time

Estimated delivery time may vary according to the destination, courier service, product type, and other logistical conditions.

Typical estimated delivery times are:

Uttar Pradesh: 2–5 business days
Metro Cities: 3–7 business days
Rest of India: 4–9 business days

These are estimates only and are not guaranteed delivery timelines.

4. Delivery Charges

Delivery charges are calculated according to the applicable delivery PIN code, order weight, and payment method.

Our delivery-charge structure includes separate rules for eligible local and other PIN codes, as well as applicable weight slabs.

For complete details regarding:

Delivery charges
PIN-code-wise charges
Weight slabs
Prepaid payment benefits
₹40 prepaid discount
₹1,449 or above prepaid order cashback benefit
COD base and weight charges

please refer to our Delivery Policy.

The Delivery Policy contains the detailed calculation structure so that customers can understand why a particular delivery charge may apply to their order.

5. Prepaid Payment Benefits

Customers choosing Online Payment / Prepaid Payment may receive additional benefits according to the applicable Delivery Policy.

Eligible prepaid orders receive an instant ₹40 delivery discount.
For prepaid orders of ₹1,449 or more, any additional delivery charge applicable because of the order’s weight slab may be credited back to the customer’s SN Smart Mart Wallet as cashback after successful delivery, subject to the applicable policy.
Such cashback is intended for use on future purchases.
Cashback is credited only after successful delivery.
If the order is subsequently returned, the related cashback may be reversed or adjusted from the customer’s wallet, as applicable.

For the complete rules, please see our Delivery Policy.

6. Cash on Delivery (COD)

COD is available only when the delivery PIN code and all products in the cart are eligible for COD.

Some products may have COD disabled.
If any product in the cart is not eligible for COD, the COD payment option will not be available for that order.
Applicable COD delivery charges may include the ₹40 base delivery charge plus applicable weight-slab charges, depending on the delivery location and order weight.
Customers can choose an available online payment method if COD is unavailable.

For detailed COD and weight-slab charges, please refer to our Delivery Policy.

7. Order Tracking

After dispatch, tracking details may be shared with the customer through available communication channels such as:

Customers may use the provided tracking information to follow their shipment status.

8. Wrong Address / Failed Delivery

Customers are responsible for providing a complete and accurate delivery address, including the correct PIN code and contact details.

If delivery fails because of:

Incorrect or incomplete address
Incorrect PIN code
Customer unavailable to receive the parcel
Repeated failed delivery attempts
Customer refusal to accept the shipment

additional return or re-shipping charges may apply where applicable.

9. Damaged or Missing Items

If an order arrives damaged, tampered with, or with a missing item:

Please record an opening/unboxing video of the parcel whenever possible.
Contact SN SMART MART as soon as possible, preferably within 24 hours of delivery.
The matter will be reviewed according to our applicable Return & Refund Policy.

10. Delivery Delays

Delivery timelines may be affected by circumstances beyond our direct control, including:

Courier delays
Weather conditions
Natural events
Festivals or public holidays
Transportation disruptions
Local restrictions
Incorrect customer information
Other logistical circumstances

SN SMART MART will make reasonable efforts to assist customers in case of delivery delays.

11. Contact Us

For shipping or delivery-related assistance:

SN SMART MART
Operating from Banda, Uttar Pradesh, India

Support Email: support.snsm@snsmartmart.com
WhatsApp (Messages Only): +91 8953091344

Customer support is available through email and WhatsApp for shipping-related queries.

Important Note

Shipping charges and benefits are subject to the applicable Delivery Policy and may vary according to the customer’s PIN code, order weight, products in the cart, and payment method.

For the detailed charge structure, always refer to our Delivery Policy.